How to Use a “Management System Approach” to Achieve Business Excellence

The term “Management Systems” can seem a little formal and stuffy, and it seems to imply “complicated” and “expensive” and certainly not something a small business needs to worry about. As I have often seen, all companies need systems to survive, thrive and grow. If you have ever experienced an audit from your friendly federal …

How to Set Trainers Up for Success

Carol is very proficient in her role and thoroughly enjoys her job. Today her supervisor called her into the office to inform her the company is expanding and needs to hire several more people for their department. Because she is so good at her job, the supervisor announced that Carol would become the trainer for …

Does Your Organization Know What “Safety” Means?

I was recently helping an organization perform a debrief with some young seasonal workers who were returning to school, to see how we could improve the safety program for the next group in the following year. When asked what they thought “safety” meant, they struggled. Some thought it was about the personal protective equipment they …

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