How to Use a “Management System Approach” to Achieve Business Excellence

The term “Management Systems” can seem a little formal and stuffy, and it seems to imply “complicated” and “expensive” and certainly not something a small business needs to worry about. As I have often seen, all companies need systems to survive, thrive and grow. If you have ever experienced an audit from your friendly federal …

How to Set Trainers Up for Success

Carol is very proficient in her role and thoroughly enjoys her job. Today her supervisor called her into the office to inform her the company is expanding and needs to hire several more people for their department. Because she is so good at her job, the supervisor announced that Carol would become the trainer for …

Simplify and Integrate Key Business Processes – The 4 STEPS/4 SKILLS™ Story

When we started our business, we debated how we could take common business processes like safety, training and competency, quality, or even running the entire business and make them simple to understand for everyone. We started with the safety process, and after 30+ years of building and managing safety programs, I was humbled to learn …

As Entrepreneurs, We Don’t Always Have to Do it Alone

Whether you are an entrepreneur building your business, or someone forging a new path within a larger organization, we can sometimes fall into the trap of trying to do it all ourselves. With experience, we learn to look at challenges more strategically and figure out when we need help to succeed. In my “slightly younger” …

Does Your Organization Know What “Safety” Means?

I was recently helping an organization perform a debrief with some young seasonal workers who were returning to school, to see how we could improve the safety program for the next group in the following year. When asked what they thought “safety” meant, they struggled. Some thought it was about the personal protective equipment they …

5 Tips on How to Write Procedures to Help Your Organization Execute Your Strategy

Have you ever been frustrated by putting a lot of work (and money) into a set of procedures, only to see them sit on a shelf without being used? Or maybe you do not have procedures because you haven’t had the time or you want people to be innovative, only to have to deal with …

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